Return Policy

Can I Cancel My Order?
We will do our best to accommodate your cancellation request submitted via Support Ticket. However, if your order has been processed and sent to the warehouse, we cannot guarantee cancellation bef...
Tue, 1 Jun, 2021 at 1:23 PM
Can I Return My Order?
If you change your mind about a purchase or no longer need the merchandise, you can return it to us for store credit or a refund. We must receive the returned merchandise within 30 days of receipt...
Fri, 12 Aug, 2022 at 1:33 PM
Do I have to Pay for Return Shipping?
If you opt for store credit instead of a refund, will email you a pre-paid return shipping label. If you're in need of a label please contact a representative. You ...
Fri, 12 Aug, 2022 at 1:36 PM
How Does Store Credit Work?
Once your return has been processed, our returns department will email you a store credit code for the full value of the merchandise returned. You can then use the code to place a new order.
Fri, 12 Aug, 2022 at 1:38 PM
Where Do I Ship Returns?
Please visit our Contact page or use the Support Portal to open a Standard Return request ticket. One of our representatives will quickly respond with more details.
Tue, 1 Jun, 2021 at 1:27 PM
Do I Need an RMA#? does not use RMA numbers (Return Merchandise Authorization Numbers).
Fri, 12 Aug, 2022 at 1:39 PM
Do I Have to Include any Paperwork With My Return?
Include a copy of your invoice with your email address.
Fri, 12 Aug, 2022 at 1:40 PM
How Long Until I Receive My Store Credit or Refund?
Return processing generally takes 3-5 days, but may take longer during the peak holiday season.
Fri, 12 Aug, 2022 at 1:41 PM
Can I Exchange My Order?
To exchange an order please follow the return instructions. will send you a store credit that you can use to place a new order.
Tue, 1 Jun, 2021 at 1:29 PM
What If There is a Problem With My Order?
Please promptly inspect items upon receipt, if there is a problem with your order or the item is damaged or defective you must contact us within 7 days of receiving your order. We will gladly trou...
Fri, 12 Aug, 2022 at 1:43 PM
Non-Returnable Items
Unless we made a mistake in your order the following items are non-returnable under any circumstances: Giant Everest trees, Grand Teton trees, food items, patio furniture sets, life-size nativiti...
Fri, 12 Aug, 2022 at 1:46 PM