Christmas.com Help Desk

We will do our best to accommodate your cancellation request submitted via Support Ticket. However, if your order has been processed and sent to the warehouse, we cannot guarantee cancellation bef...

If you change your mind about a purchase or no longer need the merchandise, you can return it to us for store credit or a refund. We must receive the returned merchandise within 30 days of receipt...

If you opt for store credit instead of a refund, Christmas.com will email you a pre-paid return shipping label. If you're in need of a label please contact a Christmas.com representative. You ...

Once your return has been processed, our returns department will email you a store credit code for the full value of the merchandise returned. You can then use the code to place a new order.

Please visit our Contact page or use the Support Portal to open a Standard Return request ticket. One of our representatives will quickly respond with more details.

Christmas.com does not use RMA numbers (Return Merchandise Authorization Numbers).

Include a copy of your invoice with your email address.

Return processing generally takes 3-5 days, but may take longer during the peak holiday season.

To exchange an order please follow the return instructions. Christmas.com will send you a store credit that you can use to place a new order.

Please promptly inspect items upon receipt, if there is a problem with your order or the item is damaged or defective you must contact us within 7 days of receiving your order. We will gladly trou...

Unless we made a mistake in your order the following items are non-returnable under any circumstances: Giant Everest trees, Grand Teton trees, food items, patio furniture sets, life-size nativiti...