Christmas.com Help Desk

Domestic Shipping Policy 12

• Intro
• General Shipping Information
• APO or FPO Addresses
• Shipping Time Frame
• Standard Shipping Options
• Express Shipping Options
• Requests to Alter Deliveries
• For packages shipped via UPS
• For packages shipped via USPS
• For orders shipped via freight
• Packages Returned to Sender
• How Do I Track My Order?

Return Policy 11

• Can I Cancel My Order?
• Can I Return My Order?
• Do I have to Pay for Return Shipping?
• How Does Store Credit Work?
• Where Do I Ship Returns?
• Do I Need an RMA#?
• Do I Have to Include any Paperwork With My Return?
• How Long Until I Receive My Store Credit or Refund?
• Can I Exchange My Order?
• What If There is a Problem With My Order?
• Non-Returnable Items

Payment & Refund Questions 2

• What are my payment options?
• When should I expect a refund on my returned order?

Shipping Questions 7

• Will I be notified when my order ships?
• Do you ship overnight (NDA)?
• Do you ship to Canada?
• Do you ship to the UK?
• What should I do if my item arrives damaged?
• The tracking says my order was delivered, but I didn't get it.
• Are there special shipping and receiving requirements for Giant Everest trees and residential tower trees 12 foot and taller?

Products & Purchasing Questions 3

• How do I learn about discounts, deals, and sales?
• Do you offer wholesale pricing?
• Why is the same item listed twice at two different prices?

Christmas Decor Questions 4

• Why does my wreath appear small?
• Why is part of my light strand not lighting?
• The flocking is coming off of my flocked tree, wreath, or garland. Is it defective?
• Are there special installation procedures for Giant Everest trees and residential tower trees 12 foot and taller?