Christmas.com Help Desk
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Shipping & Returns
Domestic Shipping Policy
General Shipping Information
APO or FPO Addresses
Shipping Time Frame
Standard Shipping Options
Express Shipping Options
Requests to Alter Deliveries
For packages shipped via UPS
For packages shipped via USPS
For orders shipped via freight
Packages Returned to Sender
How Do I Track My Order?
Can I Cancel My Order?
Can I Return My Order?
Do I have to Pay for Return Shipping?
How Does Store Credit Work?
Where Do I Ship Returns?
Do I Need an RMA#?
Do I Have to Include any Paperwork With My Return?
How Long Until I Receive My Store Credit or Refund?
Can I Exchange My Order?
What If There is a Problem With My Order?
Frequently Asked Questions
Payment & Refund Questions
What are my payment options?
When should I expect a refund on my returned order?
Will I be notified when my order ships?
Do you ship overnight (NDA)?
Do you ship to Canada?
Do you ship to the UK?
What should I do if my item arrives damaged?
The tracking says my order was delivered, but I didn't get it.
Are there special shipping and receiving requirements for Giant Everest trees and residential tower trees 12 foot and taller?
Products & Purchasing Questions
How do I learn about discounts, deals, and sales?
Do you offer wholesale pricing?
Why is the same item listed twice at two different prices?
Christmas Decor Questions
Why does my wreath appear small?
Why is part of my light strand not lighting?
The flocking is coming off of my flocked tree, wreath, or garland. Is it defective?
Are there special installation procedures for Giant Everest trees and residential tower trees 12 foot and taller?