Shipping Questions

Will I be notified when my order ships?
Yes! A tracking number will be sent to the email address provided during checkout when the order ships. If your order has multiple items, they may be shipped separately with different tracking num...
Tue, 1 Jun, 2021 at 1:36 PM
Do you ship overnight (NDA)?
Yes, if you select Next Day Air shipping as part of the checkout process, we guarantee that the order placed will be processed that day and shipped the next business day. If an order is placed dur...
Fri, 12 Aug, 2022 at 2:04 PM
Do you ship to Canada?
Shipping to Canada is available at a flat rate of $12 plus GST and PST taxes. We do not offer express shipping to Canada. See our Canadian Shipping Policy for details.
Fri, 12 Aug, 2022 at 2:04 PM
Do you ship to the UK?
Yes, we can ship products to the UK and around the world. See our International Shipping Policy for details.
Fri, 12 Aug, 2022 at 2:05 PM
What should I do if my item arrives damaged?
Promptly open packages upon arrival to inspect for any defects or damages. The sooner a problem is reported, the sooner can work to resolve it. Pictures help us assess any damage; of...
Fri, 12 Aug, 2022 at 2:06 PM
The tracking says my order was delivered, but I didn't get it.
If you cannot find a package you believe has been delivered, we recommend that you first check all around your house, with anyone who lives with you and with any neighbors, in case the package was...
Fri, 12 Aug, 2022 at 2:07 PM
Are there special shipping and receiving requirements for Giant Everest trees and residential tower trees 12 foot and taller?
Yes, due to the sizes of the trees, they are shipped via common carrier and will only be delivered to commercial locations. These locations must have an off-street receiving dock. If the ship-to-l...
Fri, 12 Aug, 2022 at 2:09 PM