Christmas.com Help Desk

Payment & Refund Questions 2

• What are my payment options?
• When should I expect a refund on my returned order?

Shipping Questions 7

• Will I be notified when my order ships?
• Do you ship overnight (NDA)?
• Do you ship to Canada?
• Do you ship to the UK?
• What should I do if my item arrives damaged?
• The tracking says my order was delivered, but I didn't get it.
• Are there special shipping and receiving requirements for Giant Everest trees and residential tower trees 12 foot and taller?

Products & Purchasing Questions 3

• How do I learn about discounts, deals, and sales?
• Do you offer wholesale pricing?
• Why is the same item listed twice at two different prices?

Christmas Decor Questions 4

• Why does my wreath appear small?
• Why is part of my light strand not lighting?
• The flocking is coming off of my flocked tree, wreath, or garland. Is it defective?
• Are there special installation procedures for Giant Everest trees and residential tower trees 12 foot and taller?